Return and cancellation

You have the right to cancel your purchase without justification within 14 days. If you have bought several items in an order, you can choose to cancel the purchase of some or all items. The withdrawal period expires 14 days after the day on which you or another person of your choice (except the carrier) receives the goods in physical possession.

If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period runs from you or another person of your choice (except the carrier) will receive the last item in physical possession. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.

How to exercise the right of withdrawal:

You regret by notifying us that you regret, via email: info@shoechapter.com.

You can not regret by refusing to receive the item or by failing to pick it up without at the same time giving notice that you regret. Danish customers can use the law's standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form

The withdrawal period is met if you send your notification that you regret the purchase before the withdrawal period has expired. If you reject to receive your product at arrival, we reserve the right to charge a fee, according to the negative contractual interest, for any expenses we may have when returning the product.

Return of the item and return costs

If you have regretted the purchase of an item, you must send or deliver the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the end of the 14 days.

Returned goods are sent to:

Shoe Chapter ApS
Store Torv 6, st.
8000 Aarhus C

In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.

Customers outside of Denmark are responsible for covering the return costs themselves. You should also make sure that the item is securely wrapped when you return it. You hold the risk for the package / goods until we receive it. Therefore save the postal receipt and possibly track and trace number.

Replacement

If you want to exchange an item for another size or style, you must return as described above and simply place a new order on the correct size / style. In case of exchange, customers outside of Denmark are responsible for covering the exchange costs themselves.

Refund of money in case of cancellation

When you regret, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:

If you have purchased several items in one order and only regret part of your purchase, we will not refund the delivery costs. However, if you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the additional cost.

We will refund the amount without undue delay and in any case within 14 days from the date we received your notice of cancellation. However, we may withhold the refund until we have received the goods returned, or until you have submitted documentation that the goods have been returned.

We make the return payment to the same account that was used when placing the order.

Please note that you are responsible for covering the return costs. If you reject to receive your product at arrival, we reserve the right to charge a fee, according to the negative contractual interest, for any expenses we may have when returning the product.

Testing of the product and packaging

You are only liable for a possible deterioration of the value of the goods, which is due to other handling of the goods than what is necessary to determine the nature of the goods, their properties and the way in which it works.

You may normally inspect the item in the same way as you can and may in a store, but you may not use it. If you have used it in a way that you are not allowed or can in a business and we can not sell it again, or can not sell it at full price again, you can expect us to deduct the impairment in the amount you must have left. If the item no longer has a trade value, we will not refund the purchase amount.

Complaint - If something is wrong with the item

As a consumer, you have a 24-month right to make a complaint. This means that if the item has a defect and you complain in a timely manner, you have the right to have the item repaired or exchanged in the first instance. If it can not happen, or it does not happen within a reasonable time, you can, depending on the circumstances, get your money back or a reduction in the price.

A defect is, for example, a manufacturing or material defect, or incorrect information about the item. On the other hand, ordinary wear and tear or damage you have inflicted on the item yourself is not a defect. If you discover a defect, you must complain to us "within a reasonable time". We recommend that you complain as soon as possible, especially in the case of transport damage.

If the complaint is justified, we will refund your reasonable and necessary shipping costs.

If you think that the item has a defect, we ask you to state in as much detail as possible what the problem is.

Information on appeal options

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via The complaints portal for the House of Boards.

The European Commission's online complaints portal can also be used to lodge a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When submitting a complaint, please provide our email address: info@shoechapter.com.