Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the content but the product(s) must be returned unused. All original packaging, price labels etc. shall be returned with the product without being wrecked. You will also have to return the product(s) in the same original packaging as upon receipt (or in a similar quality and size).
When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, please contact us. It is your responsibility as a customer to pay for the return-shipping in case of both returning or exchanging. In case of exchanging a product, Shoe Chapter will cover the shipping of the exchanged product back to the customer.
Exchanges: The customer covers the shipping costs back to Shoe Chapter. Shoe Chapter will then cover the shipping costs of the exchanged product back to the customer.
NB. In case of exchanging a product, please contact us so we can reserve the correct product for you in our stock.
Returns: The customer covers the shipping costs back to Shoe Chapter.
If the returned product(s) and packaging does not meet the above mentioned demands, we at Shoe Chapter have the rights to reject the package at our door.
If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org or for urgent matters by phone +45 31 31 35 37.